Privacy Policy

1) Key definitions

“Personal information” means information relating to an identifiable, living natural person and, where applicable, an identifiable, existing juristic person. “Processing” includes collecting, storing, using, sharing, or deleting information. “Operator” (sometimes called a processor) is a third party that processes personal information for us under contract.

2) Information we collect

Depending on how you interact with BioGreen Technologies, we may collect:

• Contact details (name, email address, phone/WhatsApp number, business name).
• Enquiry information (service requested, project location, crop type, irrigation/fertiliser requirements, notes you provide).
• Technical data (IP address, browser/device data, pages visited, time spent, referring pages) via cookies or similar tools.
• Service delivery information (site visit notes, quotations, invoices, delivery information, and project documentation).

We try to avoid collecting special personal information (like health data). Please do not submit unnecessary sensitive information through our website.

3) How we use personal information

We use personal information to:

• Respond to your enquiries and provide quotations.
• Schedule consultations, site visits, and service delivery.
• Deliver fertiliser, irrigation, consulting, and related services.
• Provide customer support and handle complaints or disputes.
• Improve our website performance, security, and user experience.
• Meet legal, accounting, tax, and regulatory requirements.

4) Lawful bases for processing (POPIA)

We process personal information in line with POPIA and applicable laws. Our lawful bases typically include:

• Consent (e.g. when you submit a form and opt-in to be contacted, or accept certain cookies).
• Performance of a contract (e.g. providing products/services you request).
• Legitimate interests (e.g. improving services, preventing fraud, securing our systems).
• Legal obligations (e.g. record-keeping and tax compliance).

5) Sharing personal information

We may share information only as needed, including with:

• Operators/service providers (hosting providers, email delivery services, CRM/helpdesk tools, analytics providers) under contract and confidentiality obligations.
• Professional advisers (accountants, auditors, legal advisers) when necessary.
• Logistics and on-site partners (couriers, installers, technicians) to deliver projects.
• Authorities where required by law or to protect rights, safety, and security.

We do not sell personal information to third parties.

6) Cross-border transfers

Some of our operators may store or process information outside South Africa (for example, cloud hosting). Where we transfer information cross-border, we take reasonable steps to ensure appropriate protection is in place, consistent with POPIA requirements (e.g. contractual protections and reputable providers).

7) Retention

We retain personal information only for as long as necessary for the purposes described above, unless a longer retention period is required or permitted by law. Retention periods may vary depending on the nature of the information (e.g. enquiries vs. invoices vs. project records).

8) Security

We use reasonable technical and organisational measures to protect personal information, which may include:

• Access controls and least-privilege permissions.
• Encryption in transit (HTTPS/TLS) and, where appropriate, encryption at rest.
• Monitoring, logging, and anti-abuse protections.
• Secure supplier selection and operator agreements.

No system is perfectly secure. If we detect a security compromise that creates a real risk, we will take reasonable steps to address it and, where required, notify affected parties and/or the appropriate regulator.

9) Cookies and analytics

We use cookies and similar technologies to ensure the site works, measure performance, and understand usage. Cookies may include:

• Essential cookies required for basic functionality and security.
• Performance/analytics cookies to understand site usage and improve experience.

You can control cookies through your browser settings. If you disable certain cookies, some site features may not work as intended.

10) Your rights

Subject to applicable law, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction, update, or deletion of your personal information.
• Object to processing in certain circumstances.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with the relevant regulator (in South Africa, the Information Regulator).

To exercise your rights, please contact us using the details below. We may need to verify your identity before completing your request.

11) Children’s privacy

Our services are intended for businesses and adults. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can take appropriate steps.

12) Changes to this policy

We may update this policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. Material changes may also be communicated via our website or direct communication where appropriate.

13) How to contact us

If you have questions about this Privacy Policy, or want to make a request, contact:

• BioGreen Technologies
• Email: info@biogreentech.co.za
• Phone: +27 21 555 0123
• Location: Cape Town, Western Cape, South Africa